Processing of Enquiries:

All enquiries will be processed within 24 hours, and contact will be made with you (the customer) no later than 1 working day after receipt. However it's your responsibility to ensure that you provide us the correct email address. Please contact us if you do receive an email or a response within 72 hours of booking.

1. Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between Limo-Limo-London and you the Customer. The times, route and other details of the journey are agreed at the time the booking is confirmed. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavor to accommodate minor changes to the your requirements, subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2. Payment:

a. All bookings are confirmed by the payment in advance of a non-refundable deposit.

b. The balance due is the amount outstanding net of any deposit paid. The balance is due payment in cash at the time and place of the first pick up on the day of hire.

Cancelling a reservation - Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 48 (forty eight) hours notice, the full agreed price becomes due and owing. In the event of cancellation within 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call Limo-Limo-London on 020 8765 9613. 

PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file.

Cancellation By Us - Limo-Limo-London reserve the right to cancel the limousine hire contract between us if:

a) The client doesn't accept our terms and conditions and/or refuse to make a deposit payment,

b) We do not operate in your area, or

c) One or more of the limos you have booked is no longer available or not able to cover your reservation (although we will endeavor to find an alternative).

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered. 

4. Grace Period: 

Limo-Limo London strives always to arrive at all pick up points in advance of the times agreed. There may, however, be circumstances that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting. 

5. Damages: 

Damages, subsequent cost's (of repair's) of such damage's to our limousine's hired as used by you the customer and/or your guests howsoever caused is the responsibility of the person making the booking. Additionally, in the event that one of the party is sick or soils in the limousine's) we will charge £100.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's) not be made on the night. 

6.Additional Charges/Overtime: 

Overtime charges begin immediately after the end time as set out at the time of booking confirmation. Under this agreement the over time rate per hour or part there of is £60.00. Payment of all overtime charges must be settled before the end of the hire. We do not accept cheques, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amount's) will be charged to the credit/debit card with which the booking deposit was paid. Credit card payment's) are subject to 5% (five per cent) surcharge on the transaction amount. Debit cards do not incur additional surcharges.

7. Hire type: 

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.

8. Vehicle supplied: 

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

9. Airport Drop Offs/Pick ups: 

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Limo-Limo-London to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes. 

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection. 

10. Lost Property: 

Limo-Limo-London are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown: 

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability.

12. Complaints Procedure 

In the unlikely event that you have a complaint concerning an reservation through Limo-Limo-London, either:- 

• Email . We will acknowledge receipt of your email within 1 working day.
• Telephone 020 8765 9613 (+44 20 8765 9613 from outside the UK). 

A senior manager at Limo-Limo-London will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.